OUR POLICIES

Because we strive to ensure there is no cross contamination of any air-borne illnesses on our premises, we ask all new clients to wait at least two weeks after adopting/rescuing, buying or boarding a pet to have a service with us.  Also, new clients are asked to please arrive 10 minutes  prior to their scheduled appointment time so that the groomer can evaluate your pet's coat and  answer any questions you may have. 

All clients being serviced on our premises  must be up to date on all their vaccinations.  We ask that newly vaccinated pets wait 2 weeks before making an appointment. Adult/senior dogs must be current on rabies or have a titer certificate/medical waiver.

If a pet is showing excessive negative behavioral issues  toward the groomer (biting or growling) that can not be  corrected by using positive reinforcement, it will be under the groomer's discretion to continue to perform any  service for the safety of the groomer or others.  Furthermore, any pet who suffers from any chronic,  medical condition(s) (epilepsy, heart condition, spinal  injuries, etc..) you must inform the groomer of such so extra gentle handling can be taken. In addition, any pet on medication or was given a sedative prior to coming into our salon, must be disclosed to the groomer

We ask all clients to please ensure your pet is relieved prior to their appointment time.  

All dogs entering our premises must be on a secure leash at all times.  Cats must be in a secure carrier.

Because we book reservations by appointment to appointment basis, we ask that if you need to cancel your pet's grooming appointment, it is to be made prior to 24 hours in advance. Should you fail to not show, a  cancellation fee of $25 may be imposed on your next grooming visit. 

We welcome any special requests you may have to accommodate your pet's needs.  Please call us to discuss how we can additionally help you.

Gratuities are not included and are at the discretion of the guest caretakers. 15-20% is a standard gratuity.